3-day review window
After a successful purchase, you may request a refund review within 3 days from the payment date. Requests are reviewed individually and are approved when there is a real service issue or a demonstrable mismatch between the product and its description.
Eligible reasons
Eligible reasons include a serious technical issue that prevents use, TradingView access that was not activated correctly and could not be fixed, a missing core feature described on the sales page, or a serious ongoing service outage.
Not eligible
Trading results, losses, dissatisfaction with signals, the expectation of always-profitable signals, or simply changing your mind are not eligible reasons when the service is working as described.
Request a review
Contact support with your account email, order number and a concise description of the issue within the review window. For USDT payments, blockchain transfers cannot be reversed automatically by Quantvize; include the transaction hash for review. Never send your password or private wallet keys.